Get in Touch

Have questions about RinKuzu, need account help, or want to discuss an education pilot? Send us an email.

MAIL

Email Support

Best for: technical questions, bug reports, and account issues

support@rinkuzu.app
AI

AI assistant Rin-chan

Available in the product for learning questions and common product guidance

Try Rin-chan →
EDU

Education Partnerships

Schools, educators, and training teams can contact us to discuss their needs and a suitable pilot program.

Email our team →
HQ

Mailing Address

Room 302, Building A1
Hanoi University of Science and Technology
No. 1 Dai Co Viet Street
Hai Ba Trung District
Hanoi, Vietnam

BUG

Bug Reports

If something does not work as expected, email the steps to reproduce it and we'll investigate.

Report a bug →

Expected Response Times

Email supportWithin 24–48 hours
Education inquiriesWithin 3 business days
Bug reportsWithin 5 business days
Rin-chan (AI assistant)In the product

Before You Contact Us

Many common questions are covered in our FAQ and product information:

FAQ: Frequently Asked Questions→About RinKuzu→Pricing: Free and Premium→

Start learning from your own material

Upload a PDF, generate practice material, and see how RinKuzu suggests the next learning step.

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